Introduction:

This Refund Policy outlines the conditions under which refunds will be granted by Swaraj Federation of Multipurpose Cooperative Society (“We”, “Us”, “Our”) to our Vendor or Public Business Associates. This policy applies to all refunds requested in accordance with applicable laws.

Eligibility for Refund:

Refunds will be granted under the following circumstances:

1. If any Vendor or Public Business Associates cancels a registration within the specified timeframe, a refund of any fees paid will be granted.

2. If any Vendor or Public Business Associates is charged an incorrect fee, the correct amount will be refunded to the member.

3. If any Vendor or Public Business Associates is dissatisfied with a service provided by the cooperative, a refund may be granted at the discretion of the cooperative.

Process for Requesting a Refund:

To request a refund, a Vendor or Public Business Associates must follow the steps below:

1. Contact the cooperative by email or telephone to explain the reason for the refund request.

2. Provide any relevant documentation, such as receipts or proof of payment.

3. Wait for a response from the cooperative, which will indicate whether the refund has been approved or not.

Timeline for Refunds:

Refunds will be processed as soon as possible, but may take up to 15 days to be completed. The method of refund will be determined by the cooperative, and may include a credit to the member’s account, a direct deposit to the Vendor or Public Business Associates via payment partners.

Exclusions:

This Refund Policy does not apply to any other products or services offered by the cooperative, and does not guarantee a refund in all circumstances.

Changes to Refund Policy:

We reserve the right to modify this Refund Policy at any time, and we will publish the updated policy on our website. Vendor or Public Business Associates are encouraged to regularly review this policy to stay informed of any changes.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at swarajfed@gmail.com