Citizens Charter

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Citizens Charter - Proactive Disclosures

A citizens charter is a document that outlines the rights and responsibilities of citizens in relation to a specific organization or government entity. In the context of Swaraj Multipurpose Federation of Cooperative Society Ltd, a “Citizens Charter – Proactive Disclosures” could outline the following information:

  • Purpose: The purpose of the citizens charter, including the federation’s commitment to transparency and accountability to its members and other stakeholders;
  • Services Provided: A description of the services provided by the federation, including information about how members can access these services;
  • Eligibility Criteria: Information about the eligibility criteria for membership in the federation, including any restrictions or conditions;
  • Fees and Charges: Information about fees and charges for membership and the use of services, including any discounts or special offers available;
  • Rights and Responsibilities of Members: Information about the rights and responsibilities of members, including information about how members can participate in the decision-making process;
  • Complaint Procedures: Information about the procedures for members to file complaints, including the steps that will be taken to address complaints and the expected time frame for resolution;
  • Performance Data: Information about the federation’s performance, including information about its operations, financial performance, and member satisfaction;
  • Contact Information: Contact information for the federation’s management and staff, including information about how members can get in touch with the federation;
  • Timeline for Service Delivery: A timeline for the delivery of services, including information about how long members can expect to wait for services and how long it will take to resolve complaints.

These are just some of the elements that could be included in a “Citizens Charter – Proactive Disclosures” for Swaraj Multipurpose Federation of Cooperative Society Ltd. The specific content of the citizens charter will depend on the specific requirements of the federation and the services it provides.

About Us

Swaraj Federation was established on 16th August, 2022 was founded by co-operative societies operating in diverse and successful sectors of the Indian economy to function as the apex body of Multipurpose cooperatives in the country.

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